Are you passionate about the ServiceNow platform and its possibilities to realize flow in people’s work? Do you see a challenge in delivering great ServiceNow solutions for our customers, so they remain in control of their increasingly complex and changing IT environments? Do you want to make an impact in challenging and complex projects for global operating customers? This is your chance to join us in the role of ITOM Consultant!
As an ITOM Consultant you will join a team of enthusiastic, eager to learn Platform-as-a-Service (PaaS) specialists. You will get to work in high impact and challenging projects at large national and international organizations in the financial, energy, telecom and high technology industries. You will be based in our Utrecht office or at the customer premises. You will work in a project environment focused on delivering true value to a customer. Depending on the project, you work on automating and integrating IT Operations Management in green field implementations. It is therefore very important that you understand what is required to keep IT running and are both IT and Business mind oriented, connecting both worlds. Join us and share your knowledge and experience to help further realize true flow experiences!
What will you do?
As and ITOM consultant you analyze PaaS potential by identifying the current and future application landscape.
Implement (automated) Configuration Management processes and infrastructure or software automation.
Setup ServiceNow Discovery Services and therefore understanding the infrastructure components and their relations supporting a business service.
Provide transparency into a company’s infrastructure and allow these companies to continuously monitor the status of services, immediately responding to a component malfunction when needed.
With ServiceNow you will make event management work as it should.
Define and Implement auto-remediation activities to ensure infrastructure components can be restored automatically after an error event (e.g., add CPU, storage, memory, reset processes, etc.).
Develop and implement standard IT operation management methodologies, assets and automation tasks in the infrastructure to ensure short delivery time and higher flexibility for the business.
Obtain and clarify customer needs and wants around PaaS applications.
Bachelor’s or master’s degree in Computer science or any related field
1-4 years of experience in IT infrastructure (e.g., network engineer, system engineer)
Strong analytical skills
Strong passion for automation
Fluency in the English language. Dutch skills are a plus
Good communication skills, result oriented
Creative and able to work in an analytical manner in a problem-solving environment
Technical background with experience in scripting and/or REST
What's in it for you?
Bonus based on company performance
Holiday allowance (25 days based on a full time contract)
Transportation, internet and phone allowance
A challenging position with lots of room to grow
A modern, flexible and multicultural workplace at an innovative and global company
Ambitious and kind colleagues from all over the world