Description
Are you a thought leader in the field of customer experience? Do you have broad experience in maximizing customer satisfaction? And do you thrive in a very diverse role that includes exciting customers, building propositions, writing blogs and training colleagues? Then you could be our Customer Experience Excellence Lead!
What will you do?
You will work as a Customer Experience Excellence Lead in a team of enthusiastic Platform-as-a-Service (PaaS) specialists. You will have a big impact on challenging projects at large national and international organizations in the financial, energy, telecom and (high-)tech industries.
You will be based in our office in Utrecht, Frankfurt, Mechelen, at home or at the customer premises.
You are the thought leader within our company in regards to customer experience. By applying all the available knowledge within the market and our organization you make sure that the company understands the needs of the customers and can be the central point of contact for everything related to the industry of customer experience. In this role you build propositions, create roadmaps and share your insights and knowledge in a webinar or blogs.
As a Customer Experience Excellence Lead you will work in a project environment where you are value driven. We implement a platform to support customer workflows to achieve the ultimate experience customers are looking for. Together with our customers you will create and successfully implement customer strategies in a high-growth environment. It is therefore very important that you are both IT- and customer-minded so you can connect both worlds.
You have a strong understanding of the customers business context. Therefore you will help with the design, development and implementation of winning technical solutions so you can implement a jaw-dropping customer experience into our customers business.
Besides creating a jaw-dropping customer experience at our customers you help to further develop our internal knowledge. This includes giving training to colleagues, developing the pre-sales, delivery and post-implementation processes and making them more effective. This will result in staying ahead of the industry guidelines and best practice and by that you ensure that our clients are always presented with market leading solutions.
We ask
- 5+ years’ experience advising and implementing customer experiences using market leading technologies;
- Recognized within the industry as a thought leader in the field of customer experience;
- Experience with hosting webinars, speaking in front of audiences, write blogs, papers and books.
- Well-known network of directors and executives from large international organizations;
- Experience running journey mapping, service design, or design thinking workshops;
- Ability to lead, inspire and motivate teams to meet common objectives;
- Experience speaking with both business and technical customers at all levels;
- Experience developing and rolling out global processes and/or customer programs;
- Strategized and successfully implemented innovative customer experience strategies (technology, process, people in large international organizations);
- Fluency in the English language. Dutch language is a plus;
- Willingness to travel outside the Netherlands.
What’s in it for you
- Competitive salary
- Bonus based on company performance
- Flex budget or lease budget
- Pension scheme
- Holiday allowance (25 days for a full-time contract)
- Laptop
- Internet, transportation and phone allowance
- A modern, flexible and multicultural workplace at an innovative and global company
- Ambitious and kind colleagues from all over the world
Hashtags
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